FIRST QUESTION:
Thank you very much Mr. Tricano for your time. I know how busy you are. After a recent incident, one of our officers asked what is the casino doing, or has done, to ensure Team Members and patron safety?
M.T. ANSWER:
Great question and always appropriate. Considering the number of guests visiting our facility every day, the risk of incident is unlikely. However, it is important to emphasize that our first and foremost priority is the safety of our guests and TMs. While we can never eliminate all risk in its entirety, we have several measures in place to greatly reduce risk.
They include: off duty law enforcement staff on property 24/7; state gaming agents that are on property at all times; surveillance assistance and information; and security protocol and procedures, such as at least two security TMs to any issue.
Additionally, Garry is currently evaluating implementing de-escalation training for our security team members. This training would cover techniques to generate voluntary compliance and provide safety tactics to protect team members.
SECOND QUESTION:
I noticed in your caricature downstairs that you are holding what appears to be a Commodore Perry. If you could have only one beer for the rest of your life, what would it be?
M.T. ANSWER:
I’m impressed that you recognized my caricature is holding a commodore Perry IPA; however, if I could have one local beer for the rest of my life, it would be Dortmunder. I love Great Lakes and their seasonal beers, especially Christmas Ale; however, the Dortmunder is always in season and great any time of year!
THIRD QUESTION:
I also saw that you have a Seinfeld banner in your picture. Do you have a favorite episode from Seinfeld?
M.T. ANSWER:
You think you’re better than me?! It’s go time! My favorite Seinfeld episode is titled “The English Patient”. This one stands out the most to me because of the Mandelbaums, especially Izzy (aka Lloyd Bridges). He lived in Del Boca Vista retirement community with Jerry’s parents and is always quick to show off his feats of strength.
FOURTH QUESTION:
In closing sir, I would like to ask you about your time at West Point. What would you like to pass along to those of us who did not have the good fortune to attend West Point?
M.T. ANSWER:
Something I’ve always carried with me from my time at West Point are the values of Duty, Honor, & Country. I can talk on and on about these values and how they impact my life, but we don’t have that much time. That said, one element of those values that I think is important for security TMs to consider is teamwork.
It is essential to the job you do every day in security. As a department, you cannot be successful unless everyone is working towards the same goals, supporting one another, and when appropriate, holding each other accountable.
This is what made good units great when I was in the Army. Understanding that your actions, good or bad, impact your teammate and then changing your behavior for the good of the larger team.
I’m sure you’ve noticed this before in your department. Examples, like the positive impact preventing a minor from entering the casino has on the team or the negative impact and ripple effect from frequent callouts or EOs are two that come to mind.
Overall, I’ve watched your department improve a lot over the past year or so. I’m proud of your department and you should be too. Keep up the good work!
Mark Tricano, Senior Vice President of Northeast Ohio Operations at Jack Entertainment
Garry Prebynski, Director Of Security, Jack Entertainment
Stephen Davies-Tight, Security Officer, Jack Entertainment and Local Union 141 president
